Refund Policy
hypzns
101 Knightsbridge, London, SW1X 7RN, United Kingdom
Phone: +44 020 7245 6236
Returns
We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
How to Request a Return
To initiate a return, please contact us at the details above within 14 days of receiving your order. Please include your order number and reason for return. We will provide you with return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7 days of us receiving the returned item. The refund will be applied to your original payment method.
Non-Returnable Items
Certain items cannot be returned, including:
- Items that have been used or damaged after delivery
- Items returned after the 14-day return window
- Items not in their original condition or packaging
Exchanges
If you need to exchange an item, please contact us within 14 days of delivery. Exchanges are subject to stock availability.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately with your order number and a photo of the item. We will arrange a replacement or full refund at no additional cost to you.
Contact Us
hypzns
101 Knightsbridge, London, SW1X 7RN, United Kingdom
Phone: +44 020 7245 6236